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CoBrowse Release Notes Q1 22

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22.1 - February 16, 2022

Product Enhancements

  • Enhanced internal error logging to aid in session stability and troubleshooting.
  • Added the ability to force recording on all CoBrowse sessions by default.
  • Upgraded internal architecture to allow customers to use static IP addresses for CoBrowse.
  • Added language localization to the agent UI within CoBrowse.
  • Added domain wildcard support for CoBrowse page traversal(when an organization needs their CoBrowse sessions to traverse multiple pages).

Issues Resolved

  • Corrected an issue that allowed agents to draw when the highlighter functionality was disabled.
  • Corrected an issue that allowed agents to copy text on the user's device when remote control was disabled.
  • Corrected an issue that prevented the CoBrowse modal from opening on Internet Explorer 10/11.
  • Corrected an issue that caused some CoBrowse session recordings to fail.
  • Corrected an issue that prevented the unlock scrolling feature from working as expected within Firefox.
  • Corrected an issue that prevented screenshot uploading from working when the file transferring functionality was disabled.
  • Corrected an issue that prevented the inactivity session ending timeout from working as expected.
  • Corrected an issue that prevented system information from being translated properly.
  • Corrected the localized French translation to be accurate.