March

What’s New - March 2020

Features

• ServiceNow and Zendesk now support screenshot back into the case
• Screenshot button redesign
• Multiple monitors has smaller popup window
• MacOS - Reboot/Reconnect 

Bug/Performance Fixes

• "Copy from remote" is now named "Remote Clipboard"
• MacOS - Small UI fixes 
• MacOS - Increased performance in low bandwidth sessions 
• MacOS - Last uploaded file now has controls to open or view folder location 

Screenshot Redesign

Agents can now easily take screenshots of the customer’s screen directly from the toolbar. Three options are presented:
Download to Computer – Screenshot will be downloaded to the Agent’s machine
Upload to User – Screenshot will be uploaded to customer’s machine and will be shown under "File Transfer"
Upload to Case – Screenshot will be uploaded to CRM/ITSM case

Switch Display Popup

The size of the Switch Display Popup was decreased to allow more of the screen’s area to be viewed by the Agent. The portion of the screen that is being considered is highlighted in red, and all monitors are positioned identical to the customer’s screen layout.