Requirements

Version Requirements

ScreenMeet Remote Support Client:

ScreenMeet Remote Support version 2.9.7 or later is required. If you are using Remote Support on-demand, no change is necessary as you will get the latest client for each session. If you have pre-deployed the client and are on a version before the one noted here, it will need to be updated.

ServiceNow Integration:

ScreenMeet App for ServiceNow – Universal Edition, version 2.7.2 or later.

Any supported ServiceNow workspace.

Salesforce Integration:

ScreenMeet App for Salesforce, version 1.19 or later.

AI Summarization:

The AI summarization tool is an separate product with separate pricing from your existing subscription.

If you are interested in the product, please reach out to info@screenmeet.com for more information.

AI Assist:

This functionality is currently included with all remote support subscriptions and is not separately priced like AI Summarization.