2025 Release Notes

March

We’ve enhanced security across all products and completed the monthly scans for vulnerabilities.

AI

• Enhanced the default settings to provide a smoother and quicker setup experience. These updates eliminate unnecessary configuration steps, allowing you to get up and running faster with optimized settings right out of the box.

• Upgraded AI Summarization capabilities to deliver more accurate, concise, and insightful summaries, specifically for longer sessions.

Beam

• Key improvements to the logging system to enhance efficiency and reduce system load.

Cobrowse

• Mitigated an issue where recordings may not have been properly displayed in Salesforce.

Console

• Enhancements to the upload process to ensure that session recordings always upload successfully, even in very specific edge cases.

• Updated the sorting option for Beam Devices to ensure that all devices are properly displayed after sorting.

Live

• Improved video streaming for rare cases where background image or blurring is used on uncommon devices.

Mac - Version 2.102.623

• Resolved an issue that could cause the ScreenMeet application to quit unexpectedly and display the error message “ScreenMeet quit unexpectedly” in certain cases.

Remote Support - Version 2.107.11

• Enhanced the remote control experience by removing the need for users to reconfirm acceptance if they have already granted consent on the first screen.

• Fixed an issue where downloaded files were not being deleted from the end user’s computer after a reboot and reconnect was performed. This fix ensures that temporary files are properly removed as expected.

• Fixed an issue where, in certain scenarios, Admin PowerShell and Admin CMD would not open after execution from remote support tools.

• Resolved an issue on the iOS app that closed the remote support session when the user left the ScreenMeet application and returned.

• Ensure that the iOS application successfully reconnects to the session if the end users network disconnects while in background mode.

Salesforce - Version 1.24

• Corrected a problem causing the screenmeet__ScreenMeet_Session_Feature__c data to not be populated in Salesforce.

• Completed the yearly Salesforce security review.

February

We’ve enhanced security across all products and completed the monthly scans for vulnerabilities.

Console

• Resolved an issue that caused an error when administrators attempted to reset a user's password.

• Resolved an issue where the ‘Next’ and ‘Previous’ page options were missing on the session pages.

• Implemented enhanced security measures for customers using Cognito authentication.

• Implemented smooth error handling for back-end monitoring.

• Resolved an issue with audio measurements in back end.

Live

• Improved the regional port monitoring to ensure optimal system performance for the users.

• Improved agent obfuscation functionality.

Remote Support - Version 2.106.8

• Updated the product so it does not remember the auto-login setting on subsequent sessions.

Salesforce - Version 1.24

• Added a custom Salesforce permission to grant users access to manage Beam groups in Salesforce.

• Fixed an issue that prevented agents from submitting a CSAT review after joining the session through the host URL via their calendar.

ServiceNow - Version 2.9.14

• We now support Yokohama.

January

We’ve enhanced security across all products and completed the monthly scans for vulnerabilities.

Beam

• Resolved an issue where an incomplete session closure on the end user's side could prevent new sessions from starting. The next session creator would receive a message stating that a session was already active.

Console

• Resolved an issue that caused an error when loading a large number of sessions in ‘Global Session History’.

Live

• The video player now buffers the entire recording before playback, ensuring a smoother and uninterrupted viewing experience.

Remote Support - Version 2.105.4

• Added an option during installation to enable or disable users from checking for updates to the installed ScreenMeet application.

• Resolved an issue where full admin permissions would not remain enabled after entering User Account Control (UAC) credentials. Admin privileges now persist as expected, ensuring seamless access to administrative functions.

• Enhanced clipboard handling for a smoother and more reliable copy-paste experience.

Replay

• The video player now buffers the entire recording before playback, ensuring a smoother and uninterrupted viewing experience.

ServiceNow - Version 2.11

• Introduced an option for managing Beam group users through ServiceNow roles and groups, streamlining user administration.

• Fixed the custom feature roles option.