Request Remote Control: Requests permission to control the mouse, keyboard, and screen of the remote device. (After remote control is enabled, shortcuts to Windows Tools will be available.)
Request Laser Pointer: Requests permission to draw a laser pointer on the remote device’s screen.
System Info: Detailed system information of the remote device.
Zoom to Original Size: Switch Zoom mode to original size.
Switch Display: Switch displays if Remote Device has multiple monitors.
Stream Performance: Allows agents to adjust stream quality to reduce CPU and bandwidth consumption.
View or Invite Agents: Invite additional agents into the support session.
File Transfer: Transfer files to and from the remote device.
Chat: Send chat messages to the end user of the remote device.
Leave Session: Option 1 is to leave the Session and keep it open. Option 2 is to end and close the Session for all agents and the end user.