This article provides instructions that agents can share with their end users to connect to their ChromeOS device.
After the agent initiates a session through their CRM or from console.screenmeet.com, they should guide the end user through the steps below.
Ask the end user to navigate to myhelpscreen.com and enter the PIN provided to them by the agent.
Alternatively, the agent can send the end user the direct session link in the format myhelpscreen.com/pinhere. This link is automatically generated when the session is created and the unique session code replaces “pinhere.” The user can click this link to begin the download process.
If the ScreenMeet MSI is already installed on the device, have the user launch it and enter the PIN. If it is not installed, instruct them to click Start Download to install it for a one time session.
Once the ScreenMeet application opens on the end user’s device, instruct them to click ‘Allow’ to join the session or ‘Deny’ if they do not wish to proceed.
Please note that due to ChromeOS limitations, remote control is not supported during a ScreenMeet session. Annotation functionality may also not work as expected on ChromeOS devices.