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Reviewing Session Logs in ServiceNow

  • Publié le Jun 24, 2026
  • 1 Minute(s) lue(s)
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You can review ScreenMeet Session Logs in ServiceNow. ScreenMeet Sessions can be related to the parent record so you can easily locate the correct session.

One of the following roles are required to view ScreenMeet Sessions records in ServiceNow.

  • ScreenMeet Admin: x_prois_sm.remote_support_admin

  • ScreenMeet Agent: x_prois_sm.remote_support

  • ScreenMeet Session Viewer: x_prois_sm.sessions_user

Accessing ScreenMeet Sessions records

  1. Open the ScreenMeet Sessions from the parent record’s related records list.

  2. Search for ScreenMeet Sessions directly in ServiceNow.

Select the appropriate ScreenMeet Sessions record to view the available session information.

  • Details: Displays general session information, including the session PIN, user (agent), status, description, created date, termination reason, and additional session details.

  • Session Logs: Records the actions that occurred during the session. This includes the agent joining the session, remote control being granted, shortcuts being executed, chat transcript activity, and other session events.

  • Device Information: Displays information about the device the agent connected to during the session.

  • Attachments: Displays recordings and file transfers when these items are configured to attach to the ScreenMeet Sessions record. If this is configured to attach to the parent object instead, they will appear directly on the related Incident, Task, Case, or other parent record.