Live Troubleshooting Guide

Introduction

 If you encounter issues with screen sharing or enabling audio/video in ScreenMeet Live due to operating system or browser permissions, follow the steps below to resolve the issue.

Windows

Chrome:

1. Click the three-dot menu icon and go to Settings > Privacy and Security.
2. Ensure that Camera and Microphone permissions are enabled.
3. To enable permissions for the Screenmeet site:
   • Visit the Screenmeet site.
   • Click on the lock icon in the address bar.
   • Adjust the camera and microphone permissions to allow.
4. Restart the browser and try screen sharing again.

Firefox:

1. Click the three-line menu icon and go to Options > Privacy & Security.
2. Enable Camera and Microphone permissions.
3. To enable permissions for the Screenmeet site:
   • Visit the Screenmeet site.
   • Click on the information (i) icon in the address bar.
   • Adjust the camera and microphone permissions to allow.
4. Restart the browser and attempt screen sharing again.

Edge:

1. Click the three-dot menu icon and go to Settings > Privacy, search, and services.
2. Ensure that Camera and Microphone permissions are enabled.
3. To enable permissions for the Screenmeet site:
   • Visit the Screenmeet site.
   • Click on the lock icon in the address bar.
   • Adjust the camera and microphone permissions to allow.
4. Restart the browser and try screen sharing again.

Checking Operating System Permissions

1. Press the Windows key + I to open Settings.
2. Select Privacy > Screen.
3. Ensure that "Allow desktop apps to access your screen" is enabled.

Updating Browser and Operating System

1. Update your browser to the latest version by accessing its settings and selecting "About" or "Update."
2. For Windows, go to Settings > Update & Security to check for operating system updates.

macOS

Chrome:

1. Click the Chrome menu and go to Preferences > Privacy > Websites.
2. Ensure that Camera and Microphone permissions are allowed.
3. To enable permissions for the Screenmeet site:
   • Visit the Screenmeet site.
   • Click on the lock icon in the address bar.
   • Adjust the camera and microphone permissions to allow.
4. Restart the browser and try screen sharing again.

Firefox:

1. Click the Firefox menu and go to Preferences > Privacy & Security.
2. Ensure that Camera and Microphone permissions are enabled.
3. To enable permissions for the Screenmeet site:
   • Visit the Screenmeet site.
   • Click on the information (i) icon in the address bar.
   • Adjust the camera and microphone permissions to allow.
4. Restart the browser and attempt screen sharing again.

Safari:

1. Click the Safari menu and go to Preferences > Websites.
2. Allow Camera and Microphone permissions.
3. To enable permissions for the Screenmeet site:
   • Visit the Screenmeet site.
   • Click on the "Settings for This Website" option.
   • Adjust the camera and microphone permissions to allow.
4. Restart the browser and try screen sharing again.

Checking macOS Privacy Settings

1. Open Security & Privacy in System Preferences.
2. Select the Privacy tab.
3. Ensure that Screen Recording permissions are granted to your browser.

Updating Browser and macOS

1. Update your browser to the latest version through its settings.
2. For macOS updates, go to System Preferences > Software Update.

Mobile

Checking Browser and Operating System Permissions 

• On Android, go to Settings > Apps > [Browser Name] > Permissions.
  • Verify that camera, audio, microphone inputs are enabled.
• On iOS, go to Settings > Privacy > Camera/Microphone.
  • Verify that camera, audio, microphone inputs are enabled. 

Checking for updates

• On Android, go to Settings > System.
• On iOS, go to Settings > General > Software Update.