October

What’s New - October 2019

Features

• Windows Tools
• Mac Tools
• MacOS Complete Redesign
• MacOS Catalina Support 
• iOS New Workflow for Screenshare

Bug/Performance Fixes

• Agents are now limited to sending only one feedback report after the end of each Session
• The Edge Browser would not allow any resizing of the popup tool. This has been fixed.
• On iOS, there had been some cases where the End Session wouldn't close the Session entirely
• The camera icon is now correctly placed within the CRM widget

Windows Tools

The Windows hotkeys have been completely redesigned and labeled Windows Tools to make it easier for agents to find the tools they use most often. Clicking on Windows Tools, located on the sidebar, will present the Agent with six options: Tools, Custom Tools, Desktop, Explorer, System, and Run. Run Commands have been removed from the sidebar and placed within Windows Tools, retaining the same functionality and options as before. Additionally, a Search Bar has been integrated into Windows Tools. When the first part of the name of the desired Tool is typed into the search field, it will automatically populate in the menu to be selected.

Mac Tools

Agents can easily navigate to Mac shortcuts on the user’s device. Open the Mac Tools on the agent sidebar to open the tools category. Clicking on any of these tools will automatically open on the user’s machine, making it easier for the Agent to troubleshoot.

MacOS Redesigned

ScreenMeet has redesigned its MacOS client to make it similar in appearance to Windows. The MacOS screens now mirror those of Windows to make it easier for agents to support both clients. This redesign supports the MacOS dark mode theme as well.