Salesforce Release Notes Q3 23

Version 1.19

Product Enhancements

• Added the ability for the CoBrowse viewer to be visible via an iFrame within a given Salesforce object (chat transcript, case, etc) to improve user experience and remove the need for context switching via tabs.
  • Navigate to the page layout where ScreenMeet is deployed as a Salesforce administrator
  • Click on the ScreenMeet component
  • Check the "allow Co-Browse" option within the ScreenMeetSessionWidget.
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• added functionality that when the CoBrowse screen is viewed in the embedded format, the agent can press a button to view the CoBrowse viewer in a full screen view.
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Version 1.18

Product Enhancements

• For scheduled ScreenMeet sessions, users now have the option to save to their calendars.
• A new report has been introduced to identify ScreenMeet users.
• The Replay link in the widget has been enhanced to function as a clickable hyperlink, improving usability.