Session History within Dynamics

This article outlines how to view session history within Omnichannel for Customer Service.

Reviewing sessions via related items

An agent/administrator/supervisor can open a given closed work item to view the ScreenMeet sessions associated with the chats.

You may click on the session code to view granular details about the session.

Depending on which ScreenMeet product is used, information here may vary slightly when compared to the example.

All information is exportable by clicking on the top right three dots(in Log Entries/System Info) and by clicking export.