- Updated on 04 Jun 2020
- 1 minute to read
What’s New - March 2020
ServiceNow and Zendesk now support screenshot back into the case
Screenshot button redesign
Multiple monitors has smaller popup window
MacOS - Reboot/Reconnect
"Copy from remote" is now named "Remote Clipboard"
MacOS - Small UI fixes
MacOS - Increased performance in low bandwidth sessions
MacOS - Last uploaded file now has controls to open or view folder location
Agents can now easily take screenshot of the customers screen right from the tool bar. There are 3 options that are presented:
Download to Computer - Screenshot will download to agents machine
Upload to User - Screenshot will be uploaded to customers machine and be shown under "File Transfer"
Upload to Case - Screenshot will be uploaded to CRM/ITSM case
Switch Display Popup
We decreased the size of our switch monitor popup to free up screen real estate for the agent. Screen that is being viewed is highlighted in red and all monitors are positioned identical to the customers screen layout.