March
  • 19 Aug 2020
  • 1 Minute To Read
  • Print
  • Share
  • Dark
    Light

March

  • Print
  • Share
  • Dark
    Light

What’s New - March 2020

Features

  • ServiceNow and Zendesk now support screenshot back into the case

  • Screenshot button redesign

  • Multiple monitors has smaller popup window

  • MacOS - Reboot/Reconnect 

Bug/Performance Fixes

  • "Copy from remote" is now named "Remote Clipboard"

  • MacOS - Small UI fixes 

  • MacOS - Increased performance in low bandwidth sessions 

  • MacOS - Last uploaded file now has controls to open or view folder location 

Screenshot Redesign

Agents can now easily take screenshot of the customers screen right from the tool bar. There are 3 options that are presented:
Download to Computer - Screenshot will download to agents machine
Upload to User - Screenshot will be uploaded to customers machine and be shown under "File Transfer"
Upload to Case - Screenshot will be uploaded to CRM/ITSM case 

Switch Display Popup


We decreased the size of our switch monitor popup to free up screen real estate for the agent. Screen that is being viewed is highlighted in red and all monitors are positioned identical to the customers screen layout.

Was This Article Helpful?