We’re excited to introduce the new ScreenMeet Remote Support client for Mac. This introduces a refreshed design while keeping all the familiar features you rely on—plus many new features and improvements. Agents will start sessions the same way

Prerequisites Refer to the current list of requirements in our AI section: https://docs.screenmeet.com/docs/ai-requirements The AI Summarization feature of ScreenMeet’s AI Plus will summarize the key events of a ScreenMeet Remote Support session and

What is the impact of updating? As of version 1.12, we include Permissions Sets with the app to simplify the setup process. We have bundled the following four Permissions Sets with the managed package: ScreenMeet Agent ScreenMeet Admin ScreenMeet

Requires ScreenMeet version 2.9.11+ This article explains how access to Beam devices is managed using roles and groups in ServiceNow, so that only users assigned to the newly created role can access devices within a specific Beam group

Credentials will now be saved on the client’s device when initiating a Reboot or a Reconnection. When Reboot/Reconnect is initiated, a popup screen will appear on the client’s side. The client’s credentials are then entered in

On a Windows machine, certain terminal applications may require alternative methods for pasting text that has been copied into the clipboard. For example, PuTTY requires either a right-mouse click or a "Shift" + "Insert" hotkey combination to paste text. When

This article explains which macOS system permissions are required for ScreenMeet Remote Support to function correctly. To allow remote viewing and control, two permissions are required. The steps to enable these permissions vary slightly depending on the macOS version. Screen

The article below serves as an informational guide on how to review sessions after they have been completed using ScreenMeet Console .  Gathering the session ID In order to review a session, the session ID is required. You can obtain the

This guide provides comprehensive instructions for upgrading your ScreenMeet for Salesforce package to the latest version. Following these steps will ensure a smooth transition and help you take advantage of our newest features and improvements. Before You Begin: Test in

Upgrading to Version 1.16+ Overview The update from version 1.15 to our latest package requires no changes other than downloading the newest version and configuring and validating it in the console. Step 1: Download the Latest Version 1

ScreenMeet includes pre-defined roles and permission sets designed to help you manage user access and security across your organization. In addition, administrators can create custom permission sets and groups to fit specific use cases. Pre-Defined Roles To grant

ScreenMeet Service Account user. If no login attempts are shown, check username or check that you enabled the sandbox setting referenced here . If invalid password responses from our API calls are shown, verify that token and password are entered correctly

Finding ScreenMeet in the ServiceNow Store Within your ServiceNow instance, navigate to "System Applications" Search for ScreenMeet and click on "Try". Once approved, you can begin installation and configuration. ScreenMeet will show under All Available Applications, then you can install

Network Configuration Important: To ensure ScreenMeet Remote Support works per specification, the following network configurations are needed: Whitelist *.screenmeet.com and *.scrn.mt for port 443 via TCP and UDP Our solution is designed for single-user environments, and we

We’re excited to introduce the new ScreenMeet Remote Support client for Windows. Version 3.125.5 introduces a refreshed design while keeping all the familiar features you rely on—plus many new features and improvements. Find the download to

Remote Support Installation Overview - End User The following article outlines what an end user at a device that needs assistance should reference. Note: the application/executable that is ran is used at a per-session level. What this means is

The option to Reboot/Reconnect into Safe Mode has been added. After escalating into UAC, agents will now have the ability to reboot the client’s device into Safe Mode. NOTE: Users are required to have a hard-wired  connection

user avatar in the top right to expand the options menu Click Configure Page → Related Lists Find ScreenMeet Sessions in the Available list and add it to the Selected list Click Save Add the ScreenMeet Component to other Objects: If

File Transfer Overview Introduction The File Transfer feature allows Agents to send files to the end user’s device and enables end users to upload files back to the Agent. File transfers are limited to 2GB . Larger files will generate

Starting a Remote Support Session Introduction This guide explains how to initiate a Remote Support session from the ScreenMeet Console. Important Note If your organization uses a CRM such as Salesforce or ServiceNow, sessions should almost always be initiated from