newSessionParams screenmeet.ScreenMeetAPI.ScreenMeetSessionParams newSessionParams = new screenmeet.ScreenMeetAPI.ScreenMeetSessionParams( 'live', //session type '5001R00000xgLmIQAU', //parentObjectId 'case', //owner object type UserInfo.getUserId(), //Logged in user ID 'My Support Session', //session description UserInfo.getName() //name of currently logged in USER ); //configure agent user

Overview In release 1.12 we focused on simplifying the setup process, permission management, and streamlining troubleshooting of the Service Account configuration. We also added various QOL changes for agents. These changes include PIN support to join meetings (as an

ScreenMeet Live is a no-download voice, video, and screen sharing solution for real-time customer support and collaboration. It can be integrated into any chat deployment or offered as a lightweight meeting solution. All features run directly in a

This article explains which macOS system permissions are required for ScreenMeet Remote Support to function correctly. To allow remote viewing and control, two permissions are required. The steps to enable these permissions vary slightly depending on the macOS version. Screen

What’s New - July 2019 Features Hotkey Support Remote UAC Survey at the end of a session Warning message before Alt-F4 application Win 32 compatibility Windows Server Support (2008+) MacOS Tools MacOS Performance Slider Bug/Performance Fixes Windows 7

If you are an administrator of your organization, you can upload a custom background that your session participants may use throughout a ScreenMeet Live Session Background Upload Instructions Navigate to the ScreenMeet Console as an organization administrator. Click on the

ScreenMeet Live Support for Video/Audio Chat ScreenMeet has added two-way video and chat integration to Salesforce. Start a Live session with a remote attendee directly from a Case or any other Object such as a Lead, Contact, or

23.3 - March Product enhancements Improved auto update functionality Updated SSL signatures for certificates in June. Added remote clipboard functionality to Linux support tools. Ported Linux client to Debian arm64. Bug Fixes Fixed issue that caused keys to stick when

What’s New - October 2020 Features File Transfer V2 MacOS Big Sur Support Chat Text Field Expandable Session Duration shown on Toolbar Reboot/Reconnect in Safemode when connected to WiFi Bug/Performance Fixes Coordinate mapping was OFF in whiteboard during

CSS Customization This is intended for web developers who wish to have deep granular control of the Cobrowse UI elements that appear during a Cobrowse session. Here we provide css selectors for elements which will allow you to apply custom

24.9.0 - September Product Enhancements Automatic Language Detection and Translation if it is one of our supported languages.

How to Use Geo-Fencing Log in to console.screenmeet.com as org admin, and click Organization → Settings and Policies from the sidebar on the left: Click “Regional Geo-Fencing” to change the geo-fencing configuration for your organization. Each

Miniminal Cobrowse Script Page load time is important and so Cobrowse was developed to minimize the page load by splitting the script into the bootstrap and core scripts. The bootstrap script is all that is necessary to include in a

June Security Enhanced security across all products and completed the monthly scans for vulnerabilities. Console Improvements Removed the ‘Beta’ label from Remote Support Branding. Remote Support Branding is available in console to all Remote Support customers. (Remote Support Branding is

The information provided below relates to the mobile/tablet version of the Live platform.  Pre-session lobby Upon joining the Live meeting link on your mobile device, you will be greeted with the pre-session lobby. Provided below are the

24.7.0 - July Version 1.21 Product Enhancements Created an API endpoint to update the session's parent after the session has been created. Bug Fixes Resolved an issue that occasionally caused users to see a white screen after

A common use case is wanting to add live calls to scheduled events. In this example, we'll explore how to add Live Calls to the ServiceAppointment object. A live call will be created automatically whenever a ServiceAppointment is scheduled

Salesforce Reporting We have included Salesforce reporting capabilities in version 1.16.1+ of the Salesforce package. These reports are not intended to be used separately as we designed them to be used as part of a dashboard. The primary

The settings below are referenced in the ScreenMeet console.  To view these settings, login to console.screenmeet.com as an administrator of the organization and navigate to Organization -> Settings and Policies -> Live Settings Setting Description Default Recommendation Host must approve