| No AI Assist button |
Feature entitlement, AI Assist setting, session creation time |
Save the intended configuration and create a new session if required |
| Agent is greyed out |
Client compatibility, connection, Remote Control, session AI Agent enablement |
Read the tooltip; restore the missing prerequisite |
| Agent became Ask during custom-tool testing |
Which connection has Remote Control |
Finish/detach testing, restore viewer control, and check mode before sending |
| A new built-in tool is missing |
Awaiting review, platform/filter, saved enablement |
Review and save the decision; test in a fresh session |
| A custom tool is missing |
Published version, enabled selection, archive/platform status |
Publish the intended saved revision and confirm selection |
| The assistant asks to choose a target |
Multiple plausible devices, processes, packages, or other candidates |
Select a concrete target using its displayed context; do not approve ambiguity |
| A supposedly read-only operation asks for admin |
Its execution role and the protected data it needs |
Review the inline admin reason; privilege and risk are independent |
| Administrator access was granted but the plan still waits |
Human-in-the-loop setting or warning acknowledgement |
Review and approve the operation separately |
| Typed “yes” did not open UAC |
The inline card's Request admin access action |
Use the button; credentials and device approval use the native workflow |
| Typed “yes” did not approve an installer warning |
The specific card's required warning checkbox |
Review and acknowledge the measured warning on that card |
| Generated code did not appear |
Organization allowance, current Code mode, pre-built coverage, safety refusal |
Check the exact mode; an available pre-built tool is preferred |
| Switching to auto-run did not run an old script |
Whether it was already held for review |
Review the existing card explicitly |
| Software/driver tools disappeared |
High-risk execution setting and tool opt-in |
High must require review; enable only intended suite operations |
| KB returns no expected article |
Provider permissions, source enablement/scope, publication/channel/language |
Run Test search for a known article; distinguish empty from failed |
| Public search is slow or incomplete |
Source scope, trigger, depth, provider outcome |
Narrow the query or use a focused source; review partial/timeout notices |
| A draft “disappeared” after refresh |
Whether a revision was actually saved |
Browser authoring history is not unsaved-source recovery |
| Author with AI timed out |
Interrupted message, retained draft, connection/provider |
Retry explicitly, possibly with a smaller request; inspect any existing draft first |
| A test timed out |
Whether the native job remains outstanding |
Retrieve/inspect the earlier result; do not blindly repeat a changing operation |
| The device/server disconnected |
Viewer connection and pending device prompts |
Reconnect first; an old card or a visible transcript is not proof that a job did or did not run |
| No explainability file |
Artifact flags, completed session/upload, storage/permissions |
Follow section 22; absent records cannot be recreated from a flag enabled later |