2025 Release Notes

February

We’ve enhanced security across all products and completed our monthly scans for vulnerabilities.

Console

• Resolved an issue that caused an error when administrators attempted to reset a user's password.

• Resolved an issue where the ‘Next’ and ‘Previous’ page options were missing on the session pages.

• Implemented enhanced security measures for customers using Cognito authentication.

• Implemented smooth error handling for back-end monitoring.

• Resolved an issue with audio measurements in back end.

Live

• Improved our regional port monitoring to ensure optimal system performance for our users.

• Improved agent obfuscation functionality.

Remote Support - Version 2.106.8

• Updated the product so it does not remember the auto-login setting on subsequent sessions.

Salesforce - Version 1.24

• Added a custom Salesforce permission to grant users access to manage Beam groups in Salesforce.

• Fixed an issue that prevented agents from submitting a CSAT review after joining the session through the host URL via their calendar.

ServiceNow - Version 2.9.14

• We now support Yokohama.

January

We’ve enhanced security across all products and completed our monthly scans for vulnerabilities.

Beam

• Resolved an issue where an incomplete session closure on the end user's side could prevent new sessions from starting. The next session creator would receive a message stating that a session was already active.

Console

• Resolved an issue that caused an error when loading a large number of sessions in ‘Global Session History’.

Live

• The video player now buffers the entire recording before playback, ensuring a smoother and uninterrupted viewing experience.

Remote Support - Version 2.105.4

• Added an option during installation to enable or disable users from checking for updates to the installed ScreenMeet application.

• Resolved an issue where full admin permissions would not remain enabled after entering User Account Control (UAC) credentials. Admin privileges now persist as expected, ensuring seamless access to administrative functions.

• Enhanced clipboard handling for a smoother and more reliable copy-paste experience.

Replay

• The video player now buffers the entire recording before playback, ensuring a smoother and uninterrupted viewing experience.

ServiceNow - Version 2.11

• Introduced an option for managing Beam group users through ServiceNow roles and groups, streamlining user administration.

• Fixed the custom feature roles option.