August

What’s New - August 2019

• Low-Performance Mode: Increase session stability for agents with low bandwidth
• Connection Info: View stream connection metrics mid-session
• Remote Clipboard: Copy text from the end user’s device and paste it to the Agent’s device
• Additional Windows hotkeys added to agent toolbar
• Hitting Alt-F4 with ScreenMeet client in focus will prompt a confirmation popup
• Windows 32-bit Support
• MacOS Remote Clipboard
• More MacOS hotkeys

Content from the user’s device may now be copied and pasted to the Agent’s device. After enabling remote control and toggling the clipboard link ON, the Agent may copy content on the user’s device, which will be saved into their Agent Clipboard. A notification will then appear on the Copy Remote Clipboard button in the sidebar. When this is selected, the Agent can paste it into their environment.

Agents can view the connection speed between the Agent and user during the Session. At the bottom of the sidebar, click Connection Info, and a popup will appear with real-time measurement of connection metrics.

Low Performance Mode

If the stream experiences interruptions or slowdowns during an active session, an option to activate Low Performance Mode will be presented to the Agent. After activating this mode, the Session will resume with a lower quality stream but with more stability. If the Agent chooses not to activate the Low Performance Mode, and is still having connection issues, the software will automatically switch to this mode.