September

What’s New - September 2019

Features

• Reboot/Reconnect in Safe Mode
• Feedback survey at the end of a session
• Network connection signal bar – view connection stability mid-session
• First/last name obfuscation – set whether the end user can see agent first name, last name, or both

• Fixed Firefox file transfer stability issues
• Stability improvements for command line commands
• After escalating to Admin, shield icon appears on title bar
• Server-side improvements to ensure faster connections and more stability
• License agreement URL now points to the new ScreenMeet webpage, https://www.screenmeet.com, where announcements and product information can be obtained
• Fixed case description UI issue for sessions launched from ScreenMeet Console

We have added the option to Reboot/Reconnect into safe mode. After escalating into UAC, agents now can reboot the end user’s device into safe mode.

NOTE: End users must have a hardline connection to the network as WiFi is disabled in safe mode.

Agents can give feedback at the end of their sessions. Select a star rating and write your experience of the Session below. ScreenMeet reviews all candid feedback, which helps us create and maintain a better experience.