Remote Support Release Notes Q3 22

22.9

Bug Fixes

• Corrected an issue that caused chat to be displayed despite having chat disabled in settings.
• Corrected an issue that displayed non-ASCII characters improperly. 

22.8 

Bug Fixes

• Corrected an issue that prevented ScreenMeet tools from working in rare cases.

22.7 

Bug Fixes

• Corrected an issue that prevented joining sessions on virtual machines.
• Corrected an issue that caused the "open this application" flow on myhelpscreen.com to appear improperly.

22.6 

Product Enhancements

• Android support app has been updated to use new secured endpoint.
• Android support app now supports new SSL certificate and allows the user to bypass an out of date SSL certificate. 
• iOS app now supports new SSL certificate and allows a bypass warning screen similar to Android/Windows.

22.5 

Product Enhancements

• Agent chat window has been updated to now include a send button and resizable input field.
• Agent chat window now has splitter, styles, and multi-line support
• Mac client can now open preinstalled PKG remote support file when visiting the support download page.
• the iOS client has been updated to support new SSL certificates 
• User experience for the copy/paste feature has been updated to no longer require remote clipboard.
• Windows Tools UI for the Agent Viewer has been updated to support resizing to a smaller window

Bug Fixes

• Resolved margin issues with the Advanced Settings window 
• Resolved an issue where remote support system information is inaccurate. 
• Resolved an issue where the Edge browser download pointer pointed to the wrong location. 
• Resolved an issue on macOS where remote control works improperly when the User stops it while the network is disconnected
• Resolved an issue where a session may get disconnected when an Agent is remotely controlling a User’s device with macOS Monterey
• Resolved an issue where installation of Windows client fails after manually uninstalling the previous version of the client.
• Resolved issue where Windows client crashes when install on Azure VM
• Resolved issue where WindowsServiceLog DB file remained after the session ended.