Remote Support Release Notes Q4 23

23.12 - December

Product Enhancements

• Avoided hanging on the consent screen for MacOS in collaboration with Tanium.
• Improved accessibility in toolbar windows and the AI Assist window for the viewer.
• Updated the /handleDevice endpoint following a pentest, enhancing security for all customers.

Bug Fixes

• Fixed a typo in the Session Idle Timeout Popup Dialog.
• Addressed issues with session disappearance and WebRTC reconnection under specific network conditions on MacOS.

23. 11 - November

Product Enhancements

• Implemented several accessibility updates for the ToolButton, Toolbar, and ToolWindow of the Support Viewer.
• Enhanced the Tanium feature to avoid hanging on the consent screen for Windows.
• Added limited marketing content to http://myhelpscreen.com for all customers.

Bug Fixes

• Modified SSL pinning implementation to use modulus hash instead of fingerprint, enhancing security.
• Addressed MSI build failure, which was a blocker for the Tanium feature.
• Fixed the issue where full admin rights were granted immediately upon connecting to a session under certain conditions on Windows.

23.10 - October

Product Enhancements

• Completed five accessibility items for Windows.
• Resolved connection issues on MacOS after extensive testing.
• Introduced an auto-close policy for the Windows support client, streamlining operations.

Bug Fixes

• Fixed issues related to Remote Control functionality and session resumption on MacOS.
• Addressed Remote Control activation inconsistencies and recording opt-out functionality.