Requirements

Network Configuration

Important: To ensure ScreenMeet Remote Support works per specification, the following network configurations are needed:

• Whitelist *.screenmeet.com and *.scrn.mt for port 443 via TCP and UDP

Remote Support - Supported Browsers (Agent)

Agents are required to use the following browsers and versions of ScreenMeet Remote Support in support sessions.

• Chrome: 72+

• Edge: 17+

• Safari: 12+

Remote Support - Supported OS & Languages (User)

The ScreenMeet Remote Support client supports the following OS, versions, and languages on end-user devices:

• Windows: 10, 11 (Requires .NET Framework 4.6.2+)

• Windows Server: (Server 2022, Server 2019,  Server 2016)

• MacOS: 10.14+

• Linux: Ubuntu 18.04.3+, Redhat 7.6+

• iOS: 12.3.x+ (remote control not supported)

• Android: 5.0+ (remote control is supported)

• English, German,  Spanish,  French,  Italian,  Japanese,  Korean,   Portuguese,  Russian,  Ukrainian,  Chinese,  Taiwanese

**Currently, our solution is designed for single-user environments, and we do not offer support for multi-user environments.