Remote Support Release Notes Q2 24

24.4.0 - April

Versions

Mac: 2.96.564

Windows: 2.95.1

Product Enhancements

• Enhanced the software's accessibility features to improve user experience for all.

Bug Fixes

• Fixed an issue where the remote clipboard was disabled after page reload.

• The laser pointer will now show on Mac when certain settings are disabled.

24.5.0 - May

Versions

Mac: 2.97.586

Windows: 2.97.9

Product Enhancements

• Enhanced logging if the ‘enhancedlogging’ flag in the remote support session policy is true.

• Updated the verbiage in the Remote Support Update Prompt to make it more clear to users.

• Added an extra private key validation feature.

• Enhanced the pre installed client to ensure it respects the preinstalled client's org restrict settings.

• The chat message on Android no longer automatically scrolls to the bottom of the chat when an agent is typing.

• Improved error handling when joining a session on Linux from a command line prompt.

• Support unattended sessions for Linux client.

Bug Fixes

• Fixed an issue on Mac that would cause the app to stop responding once the file explorer was opened during a file transfer.

• Resolved an issue for Mac that would occasionally display the laser pointer tab option when that option should not be available.

• Resolved an issue where the users wallpaper was not always hidden when that feature is toggled on.

• The application now functions properly with Wayland enabled.

• Agents are now able to scroll on Linux clients when remote control is enabled.

24.6.0 - June

Versions

Mac: 2.98.591

Windows: 2.98.0

Bug Fixes

• Updated verbiage in Portuguese that was incorrectly translated.