When attempting to join a ScreenMeet Remote Support session, you may see the following message: “Organization Not Allowed”
This message indicates that OrgRestrict is enabled on the device and the ScreenMeet Organization ID where the session was started from is not included in the device’s allowed organization list.
What to Check
If this occurs when connecting from a lower environment, such as a sandbox or test environment, contact your ScreenMeet Administrator and ask them to add the applicable ScreenMeet Org ID to the allowed list.
The allowed organization list can be configured when installing or updating ScreenMeet.
Multiple ScreenMeet Org IDs can be added to the allowed list.
Windows
Use the following installer parameters:
ORGRESTRICT="True" ORGRESTRICTLIST="1234,5678"
Replace 1234,5678 with the ScreenMeet Org IDs you want to allow.
macOS
Use the following configuration:
setAllowedOrgIDs=1234,5678
Replace 1234,5678 with the ScreenMeet Org IDs you want to allow.