Requirements
  • 13 May 2024
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Requirements

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Article Summary

Network Configuration

Important: To ensure ScreenMeet Remote Support works per specification, the following network configurations are needed:

  • Whitelist *.screenmeet.com and *.scrn.mt for port 443 via TCP and UDP


Remote Support - Supported Browsers (Agent)

Agents are required to use the following browsers and versions of ScreenMeet Remote Support in support sessions.

  • Chrome: 72+
  • Edge: 17+
  • Safari: 12+

Remote Support - Supported OS & Languages (User)

The ScreenMeet Remote Support client supports the following OS, versions, and languages on end-user devices:

  • Windows: 10, 10S, 11 (Requires .NET Framework 4.6.2+)
  • Windows Server: (Server 2022, Server 2019,  Server 2016,  Server 2012 R2,  Server 2012)
  • MacOS: 10.14+
  • Linux: Ubuntu 18.04.3+, Redhat 7.6+
  • iOS: 12.3.x+ (remote control not supported)
  • Android: 5.0+ (remote control is supported)
  • EnglishGerman,  Spanish,  French,  Italian,  Japanese,  Korean,   Portuguese,  Russian,  Ukrainian,  Chinese,  Taiwanese

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