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    Requirements
    • 10 Mar 2025
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    Requirements

    • Updated on 10 Mar 2025
    • 1 Minute to read
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    Article summary

    Network Configuration

    Important: To ensure ScreenMeet Remote Support works per specification, the following network configurations are needed:

    • Whitelist *.screenmeet.com and *.scrn.mt for port 443 via TCP and UDP

    • Currently, our solution is designed for single-user environments, and we do not offer support for multi-user environments.

    • We support connections over IPv4. Connections over IPv6 are not supported.


    Remote Support - Supported Browsers (Agent)

    Agents are required to use the following browsers and versions of ScreenMeet Remote Support in support sessions.

    • Chrome: 72+

    • Edge: 17+

    • Safari: 12+

    Remote Support - Supported OS & Languages (User)

    The ScreenMeet Remote Support client supports the following OS, versions, and languages on end-user devices:

    • Windows: 10, 11 (Requires .NET Framework 4.6.2+)

    • Windows Server: (Server 2022, Server 2019,  Server 2016)

    • MacOS: 10.14+

    • Linux: Ubuntu 18.04.3+, Redhat 7.6+

    • iOS: 12.3.x+ (remote control not supported)

    • Android: 5.0+ (remote control is supported)

    • English, German,  Spanish,  French,  Italian,  Japanese,  Korean,   Portuguese,  Russian,  Ukrainian,  Chinese,  Taiwanese

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