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Reviewing a Replay
- 20 Jan 2023
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Reviewing a Replay
- Updated on 20 Jan 2023
- 1 Minute to read
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- DarkLight
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The Support Agent can retrieve the recording directly from the case attachment on their CRM platform.
You can also locate the file if the session is started within the console within your session history.
Reviewing Sessions within your CRM
Salesforce: Reviewing a Session
ServiceNow: Reviewing a Session
Zendesk: Reviewing a Session
Dynamics: Reviewing a Session
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