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    ServiceNow Release Notes Q3 23
    • 06 Nov 2023
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    Contents

    ServiceNow Release Notes Q3 23

    • Updated on 06 Nov 2023
    • 1 Minute to read
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    Article summary

    23.9 

    Product Enhancements

    • Added functionality to prevent agents from creating sessions in the "new case/incident/interaction" screen, which created a disconnect between case -> ScreenMeet session
    • Added Beam application (separate install here) so that agents may manage Beam devices through ServiceNow directly


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