Starting a Beam Session

Instructions for agents to create Beam Sessions from within ServiceNow. Beam plugin version 1.89.22 allows agents to create Beam sessions from the ScreenMeet Widget on a parent record.

Start a Beam Session from Beam Groups

• From the All search type ScreenMeet Beam

• Click Beam Groups

• Search for or click on the specific Beam Group that your device is a part of

• Search for the specific device

• Click Connect

• Depending on the configuration for that specific device, you may need to enter your Windows Credentials or a password

• Click Enter Session

Start a Beam Session from the ScreenMeet Widget

Specific roles are required to access Beam in the ScreenMeet Widget.

• Beam plugin version 1.89.22

• x_prois_sm.remote_support - provides access to the ScreenMeet widget

• x_prois_sm.beam_enabled - provides access to create Beam sessions in the widget

ServiceNow administrators will be able to access the Beam button in the widget without requiring the x_prois_sm.beam_enabled role, as the admin role takes precedence over specific role-based access restrictions.

• From your Incident or Interaction click on the ScreenMeet tab or icon

• Click the green Beam button

• A screen with a list of devices will appear in the widget

• You can search by device name or group name

  • Green device names means the device is online and available for you to connect

  • Grey device names means the device is offline and not available to connect to

• Click the green device name you want to connect to

• Click Create Session