Overview

Overview

ScreenMeet's AI solutions streamline remote support by providing automated summarization and real-time assistance. These tools save time, improve accuracy, and enhance customer satisfaction, all while maintaining robust data security and compliance with SOC2 and ISO 27001 standards.

AI Summarization

AI Summarization captures detailed session data and converts it into human-readable summaries. These summaries are reviewed by agents and integrated into CRM/ITSM platforms, significantly reducing the time spent on administrative tasks and improving the accuracy of support documentation.

AI Assist

AI Assist offers context-aware, real-time advice during support sessions. It helps agents quickly gather relevant information and solutions, reducing resolution times and improving first-contact resolution rates. This tool ensures agents can efficiently address customer issues, leading to higher satisfaction and productivity.