This article explains how to configure the custom consent message. It gives your organization control over the message that end users read and accept before joining a session, ensuring it aligns with your legal or compliance requirements.
Available in Remote Support version 2.114.7 and newer
Language Support & Display Behavior
No Automatic Translation: There is no automatic translation option. Custom consent allows you to configure specific consent messages in each supported language your organization requires.
Operating System Language Detection: Each message displays based on the end user’s computer language setting (pulled from macOS or Windows system language settings).
Example: If an end user’s computer language is set to French, the client displays the configured French consent message. If set to Spanish, it displays the Spanish message, and so on.
Default Fallback Language: If the end user's computer language is not one of your configured supported languages, the client displays the designated default custom consent message. English is selected by default, but you can change this to a different supported language.
Character Limit: Custom consent messages support up to 500 characters to ensure they render properly in the client window.
Configure your Custom Consent Message
Log in to console.screenmeet.com as an administrator
Click
Organization—>Settings and Policies—>Remote Support FeaturesEnable
Custom Consent MessageClick the
New Window Icon(highlighted in red).png)
Select a custom language if required from the dropdown of supported languages
Click the three dots to set as the default language if necessary
Click into the text box and type your organization’s custom consent message
Click
Previewto view how it will be displayed in the Remote Support clientClick
Saveto confirm your changesclick
Saveon the Remote Support Features screen
Remove the Custom Consent Message
Click the three dots
Click
Clear custom messageClick
Save