April
Security
Improvements
Enhanced security across all products and completed the monthly scans for vulnerabilities.
AI for Remote Support
Improvements
The full AI Summary is displayed in the session's Summary tab in console.screenmeet.com.
Added API support to retrieve the AI Summary for a support session.
Beam
Improvements
Added an attended connection option for Beam devices that prompts the end user to accept the agent connection.
Refined the ScreenMeet service process to better manage service restarts.
Console
Improvements
The full AI Summary is displayed in the session's Summary tab in console.screenmeet.com.
Updated My Session History to include a Beam column for easier identification of Beam sessions.
Updated Global Session History to include a Beam column for easier identification of Beam sessions.
Live
Improvements
A new option is available to apply the background to the agent only, leaving the guest without a background.
Remote Support
Improvements
MSI command line parameters will be applied when updating the client.
Fixes
A session on iOS will now stay connected when the phone is locked.
Windows 3.125.14
Introduced the new Windows client with a redesigned interface, enhanced performance and stability, more security, new features, and full feature parity with the previous version. Click here for our documentation to learn more!
Improvements
Introduced Remote Support Branding to allow ScreenMeet Administrators to configure client branding.
Log Viewer provides agents more visibility for troubleshooting during a session.
Screen Display allows end users to share and switch between multiple screens when connected to external monitors.
Mac 3.125.1688
Improvements
Added the Screen Annotation feature.
Salesforce
Fixes
Updated the Agent Obfuscation logic to display the correct agent name or alias in the Live session lobby.
March
Security
Improvements
Enhanced security across all products and completed the monthly scans for vulnerabilities.
Remote Support
Mac 3.121.1655
Fixes
Fixed miscellaneous bugs to improve the overall experience.
ServiceNow 2.9.19
Improvements
Improved connection processing time between ScreenMeet and ServiceNow to enhance stability.
February
Security
Improvements
Enhanced security across all products and completed the monthly scans for vulnerabilities.
AI for Remote Support
Improvements
Enhanced AI logging for improved summary processing.
Live
Fixes
Resolved an issue that caused the Live session to become unavailable for the agent after scrolling.
Remote Support
Windows 2.118.2
Fixes
Resolved an issue that caused the browser auto-suggestion dropdown to appear more frequently than expected.
When Remote Control is disabled at the organization level, the end user acceptance screen will no longer state that the agent has Administrator-level access.
Mac 3.121.1647
Fixes
Fixed an issue where the previously selected streaming display was not retained when the user rejoined the session.
Fixed an issue that would show the agent the end user was typing after the chat message had already been sent.
Fixed the privacy screen to ensure it covers the entire window.
Android 2.120.0
Fixes
The scrollbar shows in the chat window even when the message length exceeds the visible area.
ServiceNow
Improvements
Updated ScreenMeet Session records in ServiceNow so the 'OS' field is populated when a session is launched from an iOS device.
January
Security
Improvements
Enhanced security across all products and completed the monthly scans for vulnerabilities.
Salesforce 1.27
Customers must upgrade to version 1.27 by October 31, 2026. ScreenMeet cannot support older versions after this date due to Salesforce requirements.
Improvements
Updated the ScreenMeet package OAuth workflow to support Salesforce’s OAuth 2.0 JWT bearer flow for connected apps. This is required for Salesforce Winter ’27 compatibility.
Added the ScreenMeet Connected App to the ScreenMeet package.
Updated the ‘Configure & Validate your Salesforce Org’ step to use the new OAuth 2.0 JWT bearer flow.
Updated the ScreenMeet package to require the Connected App to be assigned through permission sets or profiles.
Updated the package to meet AppExchange Security Review requirements when using the new OAuth 2.0 JWT bearer flow.
Created documentation listing the steps required to update to the ScreenMeet package to version 1.27 in Salesforce.
Compatibility with the Salesforce Winter '26 Release.
Fixes
Increased the contrast of the 'X' in the 'Confirm Close Session' box to improve visibility when closing a session.
Fixed an issue to prevent the 'Room is Closed' message from appearing after an agent clicks the 'Pop-in' button.
The Live PIN URL will not be displayed if it has been disabled for your organization.